The Role

We are seeking an experienced Information Architect to lead the end-to-end implementation of a new Field Service Management (FSM) Information System, replacing a Legacy system to enable greater efficiency in delivering service for high value assets to a stable customer base.

This role will oversee the entire lifecycle—from information architecture revision and vendor selection through deployment and commissioning—ensuring the solution aligns with business objectives, compliance requirements, and scalability goals.

Your core responsibilities will include:

Service management /Field Service Maintenance Implementation (Initial Priority – Technical Focus)

· Solution Selection: Working with the Transformation Project Lead, deliver the technical evaluation and selection process for the COTS Field Service Maintenance platform, ensuring maximum benefit for Service Delivery and Service Operations workflows.

· System Architecture & Integration: Design and oversee the technical architecture. Ensure seamless integration with the existing enterprise ecosystem and with the partners/suppliers’ systems, establishing the SM tool as the central hub for service data.

· Technical Requirements Definition: Work closely with the Transformation Project Lead to translate defined business needs into robust technical specifications and solution designs. Ensure that the COTS solution that is implemented in the organisation does not become a bespoke solution.

· Partner Interface: Act as the primary technical interface with the Solution partner, ensuring technical alignment and data flow integrity.

· Configuration & Deployment Oversight: Oversee the technical configuration, customisation (where necessary), data migration strategy, and system testing (including performance and security testing).

Governance & Compliance:

· Ensure compliance with IT governance policies, standards, and procedures including data security within the sensitive Air Traffic Management domain.

Operations & Infrastructure

· Serve as the technical owner for field service and service delivery systems, driving continuous improvement and innovation.

· Security & Resilience: Implement strategies to ensure the security, resilience, and business continuity related to the new Field Service Management solution.

This is a hands-on, strategic role where you’ll influence key decisions and help shape the future of the organisation.

About You

To be successful in this role, you’ll bring:

· Systems thinking with strong analytical and consultative skills.

· Strong authentic leadership skills

· Excellent organisation skills to ensure robust project management and on-time delivery

· Ability to energise teams, articulate the vision and maintain momentum, celebrating success and overcoming challenges.

· Strong decision making and problem-solving skills

Qualifications/attainment:

· Education: Degree in Computer Science, Information Technology, Engineering, or a related field or equivalent industry experience

· Technical Knowledge: Strong understanding of Enterprise Architecture, systems integration (APIs, Middleware), cloud services (Azure/AWS), network architecture, and cybersecurity principles

Benefits

· 201 hours (approx. 27 days) annual leave + 1 Company Day to be used at Christmas

· Income Protection

· Employee Assistance Programme

· Time off to volunteer (up to 3 days per annum)

· Generous company pension plan

· PMI Couple Cover

· Benefits Platform

Security Clearance Statement

Due to the nature of the work that we do, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. If approved by the MOD, a dual national from a Non-ITAR country may be considered. Please visit the UKSV website for further guidance- United Kingdom Security Vetting – GOV.UK (www.gov.uk)

Equal Opportunities, Diversity, Equity and Inclusion

Aquila is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

How to Apply

For more information on this role or to apply, please email recruitment@aquila-atms.com with your CV.