Keeping equipment operational can often be the challenge – especially when it is dispersed across wide geographical areas. That is where Aquila steps in.
We partner with equipment manufacturers to supplement their own support capability in the UK and overseas. Using our innovative support model comprising an extensive team of regionally based and highly qualified technicians, we provide for our customers with a rapid response capability for urgent technical issues related to Air Traffic Management (ATM) and Communication, Navigation and Surveillance (CNS) systems.
Delivering the latest technology to your customers is vitally important but it is often just the beginning of the story.
SOLVING THE CHALLENGES FOR EQUIPMEMT PROVIDERS
High concentration of airport and military sites spread across the UK
As a result, the UK is a significant market for manufacturers of CNS equipment globally
Most equipment suppliers are located outside the UK so support can sometimes be challenging
Remote regions of the UK are often hard to reach for smaller Original Equipment Manufacturers (OEMs) with limited resources
Aquila Regional Engineering Hubs
A trusted industry partner, we deliver:
The resources to provide rapid support and reach a site within a few hours if required
Cost effective solutions that meet all preventative and reactive maintenance needs
Fully qualified and highly skilled technicians who are able to support all equipment classes
The capability to urgently source spare parts which can otherwise tie up management time
The ability to avoid financial penalties or reputational damage should existing Service Level Agreements (SLAs) not be met
Flexible support models from turnkey solutions to on demand options
Aquila provides a wide range of support services for CNS systems suppliers operating in the UK and overseas:
Through-life support solutions for new and legacy CNS systems
Support spans all project phases, from the time of an initial installation, through any warranty period, to maintenance, upgrades, obsolescence management and decommissioning
Spares holdings as well as help with full asset management tracking
Support to individual ATM systems or complete equipment portfolios
Support delivered across the UK and overseas
24/7/365 service desk ensures a fully coordinated response to all urgent incidents
Diagnostic tools including health and usage monitoring
Extensive team of fully trained Air Traffic Safety Electronics Personnel (ATSEP) qualified technicians
In-depth knowledge of CNS systems
Established relationships with majority of CNS suppliers
Trusted to deliver Programme Marshall for the UK MOD – a £1.5 billion defence procurement which is transforming the future of military ATM
